Q: Do I need a referral from a Doctor for treatment?

 

A: No; physiotherapists are primary providers. You can come directly to us whether or not the injury is covered by ACC.

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If the injury is accident related we can register your ACC Claim. You will need to give full details of the accident and complete an ACC form. We will advise you of whether your claim is likely to be accepted by ACC and will provide all the paperwork. If you are claiming ACC for a work-related overuse injury you are advised to see your GP first.

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You may also come directly to physio for private non-injury related consultation/ treatment. If there are any concerns about your injury at any stage, or we think you need to be seen by your GP or specialist, we can refer you to them. The physiotherapist will liaise directly with your GP and/or specialist if and when its appropriate.

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We can also refer for ultrasounds and X-rays.

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Medical certificates for work purposes must be done via a GP.

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Q. Is there an ACC surcharge (co-payment) for physiotherapy treatments?

A. Yes. If your discomfort, pain or injury is accepted as an accident by ACC, then they will part fund the treatment but there is an additional co-payment for physiotherapy sessions.

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Q. What if I don’t have ACC cover?

A. We are more than happy to treat private patients. If you have insurance cover this will depend on your insurer and individual policy, we would ask all patients to check with their insurer. If treatment cover is with a workplace insurer we ask that you check with your employer and provide their information at the time of your physiotherapy appointment.

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Q. Do you do Home Visits?

A. No, unfortunately this is not an option at the present time.

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Q. Does the clinic only see patients with certain injuries?

A. We are happy to assess and treat any injury. Please see common conditions treated under ‘Treatment‘. If in doubt please call to discuss if physiotherapy is appropriate for you.

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Q. What physiotherapy services are offered?

A. Treatments include but are not limited to:

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• Mobilisation

• Manipulation

• Soft tissue massage/trigger point release

• Advice about the condition/injury

• Ultrasound/electrotherapy

• Exercise prescription

• Injury prevention

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Q. What happens when I come in for my first appointment?

A. You will initially be asked to provide the information we need to commence your treatment; personal details, general health information, medication. If you have an existing ACC claim we will need the ACC number allocated or if you need to lodge an ACC claim the paperwork can be provided. Please read carefully, complete and sign the papers given to you.

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Your first appointment will include an interview and a physical examination to establish the nature of your current condition. The physiotherapist will discuss the likely treatment, outcomes and time frames with you before treatment commences and as the programme progresses.

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Depending on assessment findings, referral onwards for an Xray or ultrasound may occur. This may also occur and/or referral to a specialist in the course of treatment, if the physiotherapist believes it necessary to maximise your rehabilitation.

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Q. What should I bring with me?

A. Xrays, scans (Ultrasound, CT, MRI) & any other relevant medical history. If this is an existing ACC claim, the relevant paperwork would be helpful.

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Q. What should I wear for treatment?

A. Loose fitting casual clothing is best. Wear shorts if possible if you have a hip, knee or foot injury. The physiotherapist may need to see the area being examined & treated.

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Q. How long are the sessions?

A. The initial assessment lasts between 45 – 60 minutes and follow up sessions are between 30 – 60 minutes. Treatment times will be discussed and individualised as appropriate.

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Q. How many treatments will I need?

A. This depends on numerous factors that may influence the rate at which you recover from your injury. These may include the type and nature of the injury, the severity of the injury, your previous history, your goals, your age and current health and your participation in any rehabilitation. Your physiotherapist will be able to provide you with a more accurate estimation following a thorough assessment.